BetUS Customer Service

We all know customer service is essential to any thriving industry. If there aren't folks available to assist us when we have a question or concern, it's hard to trust a platform, and this is especially true when it comes to online gambling. Customer service can make or break a platform, and because choosing an online casino can be like wading through murky waters, we must have someone we can speak to who will answer all of our direct questions, as well as assist us if we come across a glitch of any kind. After all, without customers none of these casinos could even stay in business, thus they're the bread and butter of the online gambling industry. While choosing to online gamble might seem risky at first glance, one of the benefits of online gambling besides convenience is the fact you can research a casino thoroughly, and check out reviews. If a casino has a bad reputation, reviews will quickly showcase that for you. BetUS considers itself one of America's favorite sports books, and it does have a solid reputation in that market. Many players join for the fast payouts, which usually take 3 to 5 days. Some join for the cryptocurrency sign up bonus, and the fast and easy deposit and withdrawal process. You can live wager on tons of games along with enjoying referral promotions and other perks.

How to Access Customer Service

BetUS is a fruitful website, filled to the brim with content. However, if you scroll to the button of the webpage, you'll notice several links listed under the 'Other' section. This is where you can best access customer service. The 'Contact Us' page is very engaging, open and straightforward. They love client input and use customer input to improve their site. There are multitudes of emails and phone numbers if you want to reach specific departments of BetUS. There's a separate number for account management issues, along with separate numbers for the casino section of the site and the sports wagering segment. The Horse racing section has an independent number of its own. You can also contact their cryptocurrency specialist, who will help you with all things cryptocurrency, along with answering any questions or concerns you might have. This is especially helpful since cryptocurrency is very new as a payment method, and some users might still be wary of its legitimacy because of a lack of information. You can even fax them a document if necessary.

There is a separate toll free number you can call if you're a new account, or email them at custhelp@betus.com.pa. You can also contact them with separate emails for marketing and media. The best way to reach out to them for an immediate reply, aside from calling them is probably live chat. The live chat bubble is located at the bottom of every page, and you don't even need to be logged into your account or register to connect with one of their agents. As you navigate around the website, the chat window will remain open, and you'll be auto connected to a specific agent. You just need to shoot them a message and they'll almost automatically reply. I inquired about something regarding their live dealer games, and they transferred me to their casino team to answer my question. They were friendly, and helpful. Plus, I didn't even have to log in to get immediate assistance, so I imagine the customer service is just as good or better if you log in.

Summary

Overall, the customer service at BetUS is excellent. They have a variety of different avenues to go down depending on your question. They have a lot of email and toll free telephone options, but the live chat might be the easiest way to contact them if you have a light question or concern.